Justin keeps me coming back. I trust his word and do not feel that he will be dishonest with me or take advantage of me because I am a woman. There are hundreds of service shops I could take my truck to, but the personal touch and customer service I receive from Davis Chevrolet, Justin Isham, and his team keep me a loyal customer.
I enjoyed working with everyone at Davis, from Matt (owner) to new car sales manager (Nang) to sales person (Mark). They were all patient with me, keeping seamlessly connected with each other at every step in the process. I received top-notch service from the team and left with the Tahoe I'd envisioned upon walking into dealership. Awesome experience!
I have a 2011 Malibu and have had check engine light malfunction, gas cover issues, seat belt, electrical problems and etc. Two of my co-workers had 2011 Malibu’s and had the same issues. They traded their cars and purchased a ford and a foreign automobile. I have absolutely no intention of purchasing another Chevrolet. Most recently my transmission needed replacing with less that 82,000 miles. The service manager said it would cost me $5,500 of which Chevrolet would not contribute. I conducted research on the Internet and discovered a plethora of 2009, 2010 and especially 2011 cars of which the owners had to have their transmission rebuilt and or replaced. Although, a Chevrolet representative at the corporate headquarter said there are no recalls on Malibu transmission. I responded just because you did classify the transmission as recall do not mean the 2011 have defective transmissions. The service manager and one of the advisors was dismissive of my legitimate concerns. The service manager said he could put me in a new car. I do not have nor; do I want a car note. My previous car was 1999 Malibu and I did not have as many problems. When I have to purchase another car I am joining the foreign car owner club.
As mentioned in our previous response to Ms. Henderson's survey comments from June 4th 2019, we are very sorry to see these comments, as we always try to provide our customers with unparalleled customer service. We are also very sorry that your transmission has an issue with it and will need to be replaced. Due to your vehicle?s factory powertrain warranty expiring 3 and ? years ago, there is unfortunately no cost assistance available through GM. However, as mentioned in our conversation we would be more than happy to work with you on the cost of the repair or try to get you out of this vehicle and into another vehicle. I feel that I have always been transparent and professional with you and will continue to do so in the future. Please give us a call or visit us at our dealership if you would like to discuss this matter further. Dan Switalski/Service Director
I did not have a scheduled appointment, but yet the staff was very friendly and very helpful. It was a fast, easy and effective experience. Snacks, refreshments and phone chargers are provided for you while you wait.