Made a 7:00am appt to have front brakes replaced. Got there at 6:45 am to make sure I was on time for 7:00. They took my car & logged it In. Sit in waiting room 2 hrs before advisor (9:00am) before advisor came & told me I would soon need back brakes. Why did it take so long for them to tell me this? Advisor informed me they had to take 4 wheels off ( really) so I decided to get complete brake job. Why did it turn out to be an all day job? What was the purpose of making an appt. So I had to use my insurance to rent a car so I could keep my noon appt. I could have gone to Brake Check & did better. I have always let the Dealer service my car since I have been in ownership of the car, but now I wonder.
Came in because I was having trouble with my battery starting my truck. After explaining to Chris what was happening he said that it could be a dead cell in my battery. Upon checking the battery needed to be replaced. The job was done in a timely manner.
Justin and his team continue to take great care of me and my vehicle, both of why they know by name. I had my vehicle towed there over the weekend, and got a call at 8:15 a.m. Monday morning it was ready to be picked up and the repair was covered under my powertrain warranty. If Justin Isham ever leaves, then so will I, because his level of professionalism and genuine customer appreciation would be almost impossible to replicate.