I originally started my claim in September without any luck of getting my water leak resolved. I was told to file an insurance claim since the recent Harvey flooding in my area. I didn’t flood my car I received water from a faulty brake light. A week later I contact the service department and was told that I would have to wait for services and the would call me. I finally took the initiative to contact them myself and spoke with the supervisor Justin. He was very nice and understanding and tried to help. I told him the issues I had with my car. I know some of the issues were fixed and he accommodated me with a loaner car for my troubles. The thing is I still received my cars with the same sensor on as well as the same stains inside on my doors from the baking soda I poured in my carpet to take the mildew smell out.
While seated in your waiting area over near the Parts Counter, your staff behind the wall (not at the counter) began sharing their personal opinions regarding the NFL and most specifically the players who choose to kneel. One of your staff went on to say that because he was a Veteran all of them (the players) most of whom are African American should be hung. Or shot 21 times as a metaphor of the 21 gun salute. So NO I will not be recommending Davis Chevrolet to anyone I know. I actually will be doing the
As I told Ms. Washington while she was here at the dealership that day (she came to see me about this), I sincerely apologize that this conversation took place among some of our back counter parts employees. While NFL players kneeling during the National Anthem is a high profile and polarizing topic of discussion these days, it has no place at Davis Chevrolet. The employees who were having this discussion and making these comments have been spoken to, and this will not happen again. I did ask Ms. Washington while she was here if any of the comments she heard had any sort of racial tone to them, and she said they did not. I'm obviously sorry to see her comments after the in-person conversation that I had with her at the time of the incident, but we certainly understand her position and we apologize once again. All we can do at this point is to ensure that nothing like this ever happens again, and we will do that. Tom Pearson/Fixed Operations Director.
I left a message on Tom voice mail stating someone stole my hand lotion which was fairly new from Bed Bath & Body Works, (Moonlight Path)
Asked that you would look around for it, but since I never received a call back it wasn't important enough, to look into since I never received a call or acknowledgement of the call..
I know its was just lotion $15.00 at the most but I've been a customer for a long time and to take something out of my vehicle is just unacceptable, this is my second incident with this service department and my husband and just purchased two vehicle this year and we will be taking our business elsewhere.
I got my car serviced for a recall, the only thing I didn't like was they didn't return the car to me personally when they were finished. They parked it and the receptionist had to tell me where she thought it was parked.