Had a appointment at 9 didn't leave until 12 because my advisor didn't put my appointment number in the window and because of that my truck didn't get fix until 11:30 and when I come to get my truck fix I don't have no problems I'm in and out but yesterday it was horrible
Tammie, We are sorry for the delay on your last service visit and we take full reposibility for the mistake on our part. I believe we came to a mutual agreement and made the situation right for you. We value your business and are looking forward to seeing you again soon. Justin Ishim - Service Drive Manager.
Mario, It was great speaking to you today and I'm glad that we were able to get this issue resolved. Thank you for your business and we hope to see you again in the near future. Dan Switalski - Service Director
I had appointment at 7am and Shuttle service. The shuttle driver arrived at 7:10 there were another occupants that he drop off first therefore I was late for work . I was not happy. I’ve use this service three times before and the shuttle service was always accurate.
I think the basics of the appointment were completed properly, however, I am used to other dealerships where the vehicle is cleaned after a service. My vehicle had all of the paper and plastic used by the technician(s) left inside. Additionally, there wasn't a fully streamlined process to retrieve my vehicle. This isn't prime customer service in my opinion. Perhaps contact other Chevrolet dealerships and find out how they practice customer service.
Jacqueline, It was great speaking to you today and I'm glad we were able to explain our process in a way so that we both have a better understanding. Your satisfaction is important to us, so we want to sincerely thank you for choosing Davis Chevrolet and we hope to see you again soon! Justin Isham - Service Drive Manager.
Knowledgeable service reps, work done well and on time. Only comment is in my experience they need to have a better system to keep track of wheel nut profile lock.once I found it on the floor behind front seats and once it was left on the running board.
Your Staff were top notch. My Sales person Leslie White was a pleasure to work with. She was very friendly, polite and professional. This made for a great buying experience. Definitely earned my loyalty.
On Sunday, several lights on my dash came on indicating there was a problem with my car. I went online and discovered I was able to make a next day appointment at 6:30 am Monday for service. I arrived just before 6:00 am and Justin came out to greet me. As always, he was pleasant and cheerful. He knew I had arrived with a problem but assured me it would be taken care of as quickly as possible. He arranged for the shuttle to take me to work and pick me up, kept me informed on what was wrong with me car and had me back on the road in time for a late morning appointment. Great job by Justin (as always) and the service technicians at Davis Chevrolet.
Derrick and George were extremely friendly, courteous, helpful and not pushy. They made buying a new car enjoyable. I have been to other dealerships when I bought a new car several years ago and they were extremely pushy. Thank you both for making buying my new vehicle from you guys enjoyable.
Mr. Morales, I have tried reaching you by phone and email but have been unsucessful. We aologize for the unprofessional behavior from our employee that was helping you check out. We have taken appropriate action and can assure you that it will not happen again. We sincerely value your business and look forward to your next visit! Dan Switalski - Service Director