Took two visits to get repair done. I don't have gas time energy to waste. And still had to pay 100 dollars per the warranty. And the whole issue I believe was caused by prev repair done by you all. Horrible
Our service drive manager was involved with this customer since the initial visit. The customer has an extended service contract that requires a deductible payment and the customers return trip was to have that repair made when she had the deductible amount. The previous repair that Ms Conner is alluding to was completed with no charge to her. The first repair also had nothing to do with the second repair contrary to Ms Connors allegation. We remain focused on fixing the vehicle right the first time through proper diagnosis and repair, and we believe we accomplished that with this customers vehicle.
Tom Pearson, Fixed Operations Manager
We always strive to make improvements in our level of service to our customers. When we fail to meet the customers’ expectations, we attempt to contact them and gather important details regarding their service visit. We use this information to try to improve our service. In this case, we have attempted to contact Mr or Ms Garcia by using the phone number they provided, but have not received a response. We apologized for the unusual delay they experienced when they had the Silverado in for maintenance. We remain committed to providing the highest level of service possible, and are very thankful to those customers that respond.
Tom Pearson, Fixed Operations Manager 832-204-7332
While i was disappointing that something else broke down given i was there just 9 months ago to fix something related to what broke down this time and was under warranty. I wasn’t happy to have to pay but Jason/Justin provided great customer service. Is it possible to receive another 2 months free of XM radio?
The service coordinator was prompt and courteous. The waiting area was clean with fresh coffee and snacks. When I went to pay my service bill, I was told the dealership doesn’t accept personal checks. I just bought a 2018, fully loaded High Country diesel pickup for $70,000 and I can’t write a check for $103? That is extremely irritating. Service after the sale is more important to me than the sale itself. Poor business decision on your part.
I called and apologized to Mr Harris for not accepting his personal check. Unfortunately, we had to make a business decision to stop accepting personal checks. When we explained the sound business decision to Mr Harris, he was very understanding. We look forward to seeing Mr Harris in here for his future maintenance and repair needs and we will not have to deal with this unfortunate issue in the future.
Justin Isham, Service Drive Manager
Brought my suburban in for an oil change and tire rotation. I made an appointment, arrived and there was a 2 hour wait, the check in guy said there was a car shuttle/ride I could use (no other details). I went inside, asked about this ride, the girl at the desk said someone would come in and offer rides, 45 minutes later, I asked again, she gave me a number to contact... what??? there was a number I could call!! So annoying! Call both numbers and Maria came to pick me up 20 minutes later. She was very nice. I do not like this kind of service though. A 2 hour wait for an oil change with an appointment, left in the waiting room because no one can help me the first time I asked, the girl behind the counter/window is not proactive about helping. When I don't need a suburban anymore, I would go back to my other dealership in a heartbeat, until then, I'll have an eye out for another dealership that offers a suburban type/size car with excellent service. My husband and I drive 25 minutes further for the Mercedes dealership we prefer because good service is worth it!
My experience at Davis Chevrolet was by far the worst service I have gotten yet. On 7/1/2018 I went in to service my 2013 Suburban, I had an appointment at 3:00 pm. It took 3 hrs for a simple oil change. To me that is extremely unprofessional. In my opinion for a place that is holds itself to a high standard, three hours for an oil change is honestly ridiculous.
I actually spoke with Mr Diaz at the time of his service visit, and apologized for the delay. We were short handed during the entire week due to vacationing employees, and most of our customers experienced a delay in getting their vehicles serviced. We understand the importance of respecting our customers time, and apologize to all that were affected last week.
Tom Pearson, Fixed Ops Mgr
The service center did a great job fixing my damaged front suspension and by dealing directly with my insurance company made everything go b very smoothly. Really grateful to Tom Pearson service mgr and his staff for the work done and communications to keep me informed