Have 38,000 miles my check engine light came on I had both extended warranty I paid my $100 deductible was 12 to pay extra $119 2 days later my check engine light came on again I brought it in and I was told it was the Cadillac converter but they could not purchase me one because GM employees were on strike I end up trading a car to Robbins Nissan they were very understanding because I spent two days going down there trying to get my car fixed and pay for a wrecker service the service was horrible I would never ever tell any of my family member of friends to purchase vehicle from Davis Chevrolet I had a 2016 Chevy Malibu Justin helped me the best he could I guess overall I ended up trading the vehicle at 38000 miles and I love my car
I appreciate you taking my call today and your time to explain your recent service visit. After hearing the details of your visit and the outcome it sounds like all worked out for the best. Please call or email me in the future if there is anything that I may assist you with. We value you as our customer and appreciate your business. Dan Switalski - Service Director
Good except always little charges that were not given notice of in advance. We are told $120 for allignment-- then charged $12 more for "misc" which is NOT explained and apparently charged to everyone. If so, that is illegal deceptive trade practice, which is begging for a class-action lawsuit :(
I apologize for the lack of communication on our part in reference to the “misc charge” which is a percentage of all services to cover miscellaneous expenses like floor mats, seat covers, shims, cleaners, lube, fluid disposals etc. This list is very large and is normal practice for all repair facilities.
I have sent you a coupon text that you can use on your next service visit. We value you as our customer and appreciate your business.
Have a safe and happy holiday season!
Dan Switalski - Service Director
Mr Hickman, We appreciate your feed back and are happy to hear that your service visit was better this time than the previous 3 visit's. We are always working towards improving our service department for our customers. Thank you for your business and have a safe Holiday Season. Dan Switalski - Service Director
I called to schedule an appointment for an oil change. I was given a appointment the same day. when I got there my car was taken back, i called to have the shuttle take me back to work thinking it was going to be a long wait for my car to ready. I was wrong, about 20 minutes after I returned to work I received a call saying my car was ready. I just had the shuttle pick me up after work and when I got there my car was ready.
I took my car in for an oil change and tire rotation. I arrived at 3:45 or so. I found myself sitting for almost 2 hours and had to ask if my car was ready because no one ever alerted that it was. In fact my car was done. It had already been parked and no one told me. This was the worst customer service I’d ever experienced there. I never take my car to any other place for service. I am a loyal customer. I voiced my feelings about how I was treated and no one seem to care.
Kimberly, It was very nice speaking to you today. I sincerely apologize for our poor service on your last visit. We were under staffed and that is my fault. I can assure you that it will not happen on your next visit due to the recent improvements we have made. Thank you for your business and have a safe Holiday Season. Best Regards Justin Isham - Service Drive Manager
While sitting in the waiting area I noticed my truck parked near the service area. 15 minutes later it was still parked so I went to the service representative to inquire it's status. I was told it was ready and was escorted to the cashier. Waiting 15 minutes to be told my car is ready is too excessive.
Everything was fine except that my advisor had told me when they were finishing up but no one ever called my name to checkout. I waited a while and when I went to the desk, the lady said they never brought my keys. So I wasted my time waiting when my car was ready and I could’ve gotten to work earlier. Please work on that.
Jim was great. I really appreciated his attention to detail and salesmanship. I will be referring anyone looking to purchase a Chevy to him. He was very detailed, honored the price agreed upon prior to my arrival and has continued to give excellent service after the sale. We were at the dealership for almost 8 hours, which was not ideal, but I understand that you cannot help the traffic on a given day and everyone was very accommodating while we waited. I would give Jim (and his manager) a five star rating and 10, however my experience with the finance department wasn't as good, which is why I made the slight deduction. I felt rushed and as though I was just expected to sign up for the extended warranty without asking any questions or details. It was a disappointing experience after dealing with Jim, who was very patient and detailed. While I am extremely happy with my purchase and overall experience at Davis Chevrolet, I personally feel the finance dept can improve on their customer service. Again 5 stars and 10/10 for the sales department! Thank you for a positive experience!
Hi Mr Baker
Thanks for taking the time by letting us know that your service visit was not up to your satisfaction. Saturday's are sometimes overwhelming for us with the amount of customer's wanting an oil change but we still need to do a better job and I am sorry for your extended wait time. We appreciate your business and value you as our customer. Have a Happy Holiday Season and be safe! Dan Switalski - Service Director.
I had a scheduled appointment for oil change this past Saturday. I figured it would be no longer than an hour. Unfortunately for me, I was there close to three hours. When I followed up with the cashier she told me to go speak with the rep that checked in my vehicle. Half of my Saturday was taken up doing just the one errand. It is unacceptable Chevrolet.
Hi Ms Garcia
Thanks for taking the time by letting us know that your service visit was not up to your satisfaction. Saturday's are sometimes overwhelming for us with the amount of customer's wanting an oil change but we still need to do a better job and I am sorry for your extended wait time. We appreciate your business and value you as our customer. Have a Happy Holiday Season and we hope to see you soon. Dan Switalski - Service Director.