We called Mr Pinder for clarification as to the items removed from his vehicle. This is a serious allegation that we needed to investigate and bring to a conclusion. As it turns out, there is a trim piece that was missing from one of the doors, and another trim piece that Mr Pinder suggested we traded with another vehicle. We disagree with the customers allegation that we had anything to do with the pieces being missing or swapped, but we have offered to replace both small trim pieces for customer satisfaction. Mr Pinder is a Davis Sales and service customer and we are happy to make this small investment in his future business.
Tom Pearson, Fixed Operations Manager
Very personable. Mr. Adu was very patient. He made sure that I was clear in my understanding of the process. Marvin Whitfield was of great assistance as well. Together they came up w a deal that worked for me. They made me feel supported without being pushed.
When I pulled up to the service entrance there were 2 of your service men in conversation. I stayed there for a bit, but after not being greeted or asked if I needed assistance, I went into the cashier to ask what I was supposed to do since this was my first time having the car serviced. Apparently the 2 men having a conversation were to have assisted me. When I did go back out, finally, Brad asked me if I needed something. Of course I was in the Service Entrance Line and quite frankly thought that was a ridiculous question. After letting him know I needed my oil changed, he then said, “oh, I can help.” So, not a pleasant first experience.
We always strive to make improvements in our level of service to our customers. When we fail to meet the customers’ expectations, we attempt to contact them and gather important details regarding their service visit. We use this information to try to improve our service. In this case, we have attempted to contact Ms Demeo by using the phone number she provided, but have not received a response. We remain committed to providing the highest level of service possible, and are very thankful to those customers that respond.
Tom Pearson, Fixed Operations Manager 832-204-7332
Oil change I was greeted immediately by the short chubby Hispanic gentleman whom I said that I was just pulling up for oil change and tire rotation no appointment was made. He immediately went and got a service technician whom tight away took my information so kind and very well mannered I forgot his name. Angelo medium size very nice. Took care in within 45 min my car was ready. Great service also I appreciate the oatmeal cookies water coffee and the cashier provided great customer service. I do have to say your staff from the start to end are excellent!! Awesome service very satisfied!!
Brad was AWESOME!!! He's the 1st service associate that advised me on the needs of my vehicle. He definitely made sure that I know what to ask for in the future. He told me about necessary maintenance needed at specific mileage etc. He assured me that I can call him before I come in so he can suggest what I need.