Well this time the services was for my mothers HHR. She had been skeptical about driving it in. I relayed that to Justin and he arranged for it to be picked up by a tow truck. My mother was happy to have that happen. The tow truck driver was so curteous and kept to his promised time. I appreciated that. I’ll abmit the price was a bit shocking to me. However, when it’s coming from the cars own experts, I felt it was well worth it. Turns out, my mom’s car was to dangerous to drive and we wasn’t even aware of that. I am grateful for Justin relaying that to me. I could only imagine what could have happen if she would have continued on operating the vehicle. I would like to say thank you for the necessary information given to us. Thank you for the fast turn around of fixing it. My mother was pleased and so am I.
Not giving 5 stars this visit b/c I didn't get my 2nd free oil change. I called prior to my appointment to find out what the cost would be for an oil change b/c my first oil change was free. I was told that I got 2 free oil changes. When my car was ready I was asked to pay $43 b/c the 2nd oil change was not within a certain mileage range. I believe that was either 24k or 29k. I can't remember which. There was not a disclaimer given when I called so it was a surprise to me to have to pay, I was very disappointed.
I took my Malibu to get the reverse camera,map light, and vanity lights fix. After two visits - they are still not working. It works only for about 24 to 30 hours then it blocks out again. I have left a message and waiting to hear back.
The sales rep. Mickey Ohnu(not sure of the spelling) was top of the line ! He went to the extreme to make the sale become a reality. I will always be very great for his ability to complete a sale with ultimate results
It’s the first time that I have been disappointed. You were overbooked. My appointment was meaningless. The courtesy vehicle was full. I arrived at 6 am and there was already many vehicles there. I am very close to Mac Haik but out of loyalty I gave you my almost $800 of business. I should have gotten the message when I set the appt since the rep didn’t seem to care that much about my business. Nothing much else to say.
I would not go anywhere else because of Justin! He always greets me with a smile when I pull up. He goes above and beyond to make my service experience worthwhile! If all businesses had an employee like Justin, there would be no usatisfied customers!