Overall the service was good, but the waiting time until somebody came to me and took care of my case was too long. I made an online appointment, and yet had to wait 10+ minutes until somebody stepped out of their offices and came to ask. I would have expected some more proactive behavior on the agents, particularly given that they did not seem to be doing much when I pulled into the waiting area.
I apologize for the delayed greeting on your last service visit. We are taking steps to correct this issue and appreciate your feedback. I have tried to contact you via phone and have also sent you an email.
We appreciate you’re your business and value you as our customer.
I arrived at the service dept at 7:45am, I was quoted that the tire would be delivered to the service dept at 10:30am. The tire did not arrive until 12:30 pm and then I had to wait for the tire to be installed.
It was very nice speaking to you today. As we discussed I apologize again for the delay with getting your tire installed. We take pride in servicing our customers with the highest level of customer service possible and when that doesn’t happen we want to correct the situation. We appreciate your business and value as our customer. Dan Switalski - Service Director.
I don't know who the GM is at Davis Chevrolet in Houston however, I must say. It is a direct reflection on a leader when the establishment is successful. I must thank Mr. Matthew Florentino for his outstanding customer service. Mr. Matthew Florentino said what he can do for me and did what he said he can do. Unlike other dealers, Chevy, Dodge and Ford, could not produce what they said they can. I went on 4 wild goose chases only to find out they did not have what they said they did, very dishonest and frustrating. Thank you Matthew Florentino and the management at Davis Chevrolet. I am 100% satisfied .
I visited the Service Department that morning for an oil change. The anticipated time was 1 hour and 45 minutes. That seemes a bit long for a simple oil change, so I made an appointment for later the same day. The manager ensured me the time would be shorter during my appointment; it was not. I actually waited longer for the oil change when I returned. (Deep sigh) I purchased my vehicle here and wanted to remain a loyal customer, but this is not the first time I've had an issue with the service here. I think I'll spend my money elsewhere.
It was great speaking to you today and I am glad that you will giving us another opportunity to improve on our service. Have a great day and thanks for your business. Dan Switalski - Service Director
The service was good. The young man who attended to me was very pleasant and helpful. He is new to the position and made a little mistake with my warranty; but his professionalism made up for my inconvenience. I will continue to take my vehicle to this dealership