Customer Reviews

Great service!

It took 10 minutes before anyone came to see why I was there but everything else went okay

Great customer service. Fast service.

Very polite and punctual. Appreciate the service.

Good service just took too long

Great!

Good communication

Process was super easy & seamless. Salesperson was prepared and had us in and out like we had asked since we had to drive 2 hours to buy truck.

Your staff is always friendly and extremely helpful.

They worked their magic to make sure I was shighly satisfied customer

Nice and fast

they always do a great job

Miki has always been very helpful in getting my family & I in the cars we want. This is my 3rd from Davis thanks to him. We���ll be back in the future!

Bernard did not do a test drive with me to assess my issue with my vehicle. I did not receive a call informing me my car was ready for pick therefore leaving me all day without a car and issues trying to get to the dealership to close out my service. I asked Bernard to explain what work was done to my car , his energy felt like he didn’t want to explain. My overall experience was very poor.

What is going on with the service department?? This is the 2nd if not 3rd time I've come in for a simple oil change and my oil cap gets stripped!!!!!!!!!!! I had to wait like over 3 hours for them to complete the oil change because they had to order the part. It never fails, it's always something when it comes to getting my car serviced...Although I appreciate not being charged for the part, it really was a waste of my day off... I am glad I didn't go to another dealership for my oil change because they probably would have tried to say that it was my fault...

Tons issues, lies, delays and misquoted on the overall price when approving the repairs. Not pleased at all! Only decent part was the driver miss Maria, very friendly. Was thinking about trading in at this dealership but I’ll go somewhere else.

Justin was great, but the parts I needed cost more than the Cadillac dealerships charge and the labor was outrages($1,000.00) for a thermostat housing repair.

I had scheduled an appointment for an oil change, the service advisor told me that it was going to take around 1 hour at the most. I went to the waiting area and stepped out in 1 hour to check and see if they where almost done but I saw the truck that it was still parked against the fence. I told the service advisor how much longer he said I will go and tell them right away as soon as he went to see them back there they pulled the truck in. The vehicle was ready in about 1:30 probably most. I got the vehicle and went to pay the cashier took over 30 minutes with a customer after that she took care of me but took another 30 minutes with me I did not even wait for my receipt. In this era nobody has time to wait and when the dealership has slow employees it does not help, they should either speed it up or get fired if the dealership wants to keep their customers for life they should take care of them and not make them wait for over 2 hours on an oil change. If there was a negative in the numbers I would put a negative and no stars.

I came in because my AC stopped working. I got my vehicle back after wonderful communication between my service advisor. However on my way home my check engine light came on. I left voicemail messages a number of times for a returned call and I still haven’t received a call yet. My vehicle has been running horribly. I just happened to need air in my tires today and I told the attendant at the tire shop about how my car has been running and had the code checked. Needless to say we opened the hood and my wonderful dealership didn’t connect a hose back. Hopefully nothing is messed up but I will be bringing it back there so they can rest the code and let me know that nothing was messed up in process. In the near future I think that it would be good to do follow up calls.

Raised the price on routine services. Surprise!