Bernard did not do a test drive with me to assess my issue with my vehicle. I did not receive a call informing me my car was ready for pick therefore leaving me all day without a car and issues trying to get to the dealership to close out my service. I asked Bernard to explain what work was done to my car , his energy felt like he didn’t want to explain. My overall experience was very poor.
Felicia, It was great speaking with you today and thank you very much for sharing details about your service visit. It sounds Like we could have done a better job by test driving with you and calling you with details about your repairs in a timely manner. You now have my information and will be looking forward to your call once your parts arrive and you set another appointment. I will ensure that we go above and beyond to give you the service that you deserve. Dan Switalski - Service Director
What is going on with the service department?? This is the 2nd if not 3rd time I've come in for a simple oil change and my oil cap gets stripped!!!!!!!!!!! I had to wait like over 3 hours for them to complete the oil change because they had to order the part. It never fails, it's always something when it comes to getting my car serviced...Although I appreciate not being charged for the part, it really was a waste of my day off... I am glad I didn't go to another dealership for my oil change because they probably would have tried to say that it was my fault...
Ms Toliver, We have called you and left voice mails, sent an email and sent a text message for you to please call us in reference to your vehicle. The issue you keep having with getting new drain plugs is not the drain plug or anything we have caused. The problem is that your oil pan is aluminum and over time the drain plug threads get worn out and require us to put a new plug in. This issue will never get resolved until you get a new oil pan installed on your vehicle. Please call me or our shop Manager Charles Pleasant so that we can discuss further in detail. Dan Switalski - Service Director 832-204-7332
Tons issues, lies, delays and misquoted on the overall price when approving the repairs. Not pleased at all! Only decent part was the driver miss Maria, very friendly. Was thinking about trading in at this dealership but I’ll go somewhere else.
Ms Murray, After reviewing your invoice and talking with your Service Advisor Bernard Cardenas, I'm not seeing where we misquoted your repairs. In fact, I see where we discounted the Coolant Pump repair 25% off retail. I have left you a voice mail and have also sent you an email. Please call me when time permits so that we can have an opportunity to help you. Dan Switalski - Service Director 832-204-7332
Thank you for taking the time to let me explain the proper pricing. The confusion on the pricing was our fault. The price quoted DID include the parts and labor. I stand by the offer for the discounted pricing in the event that you need this repair made. For any further issues please give me a call. Justin Isham (Service Drive Manager)
I had scheduled an appointment for an oil change, the service advisor told me that it was going to take around 1 hour at the most. I went to the waiting area and stepped out in 1 hour to check and see if they where almost done but I saw the truck that it was still parked against the fence. I told the service advisor how much longer he said I will go and tell them right away as soon as he went to see them back there they pulled the truck in. The vehicle was ready in about 1:30 probably most. I got the vehicle and went to pay the cashier took over 30 minutes with a customer after that she took care of me but took another 30 minutes with me I did not even wait for my receipt. In this era nobody has time to wait and when the dealership has slow employees it does not help, they should either speed it up or get fired if the dealership wants to keep their customers for life they should take care of them and not make them wait for over 2 hours on an oil change. If there was a negative in the numbers I would put a negative and no stars.
Mr Gonzalez, It was a pleasure speaking with you today and we are very sorry for the delay with your service visit on 01/14/2020. We have made changes to our appointment process and our Express Service department to ensure a quick service visit and it appears that we have failed on your visit. Please email me or call me direct before your next appointment and I can promise you that it will be a good service visit. Thank you for your business and we will see you soon. Dan Switalski - 832-204-7332
I came in because my AC stopped working. I got my vehicle back after wonderful communication between my service advisor. However on my way home my check engine light came on. I left voicemail messages a number of times for a returned call and I still haven’t received a call yet. My vehicle has been running horribly. I just happened to need air in my tires today and I told the attendant at the tire shop about how my car has been running and had the code checked. Needless to say we opened the hood and my wonderful dealership didn’t connect a hose back. Hopefully nothing is messed up but I will be bringing it back there so they can rest the code and let me know that nothing was messed up in process. In the near future I think that it would be good to do follow up calls.
Mr Mills, Thank you for taking the time in your busy schedule to talk to me today. Again, we are sorry for not returning your phone call as this was simply overlooked by one of our service advisor that is very reliable and is known for his outstanding customer service. We have given you your service advisors cell phone number so please call him when you would like to bring the vehicle back in and I can promise you that we will get your truck taken care of. Dan Switalski - 832-204-7332