Sales associate was excellent. I came in for a much needed oil change. I knew I needed tires as well but was hoping to hold off on that expense. After discussing with the sales associate (Hitchcock) we were able to get the tires taken care of. He was even able to price match a deal on the tires to save a little money there. Davis Chevrolet provided an Uber from the dealership to work, and back. My battery on my remote was changed, free of charge, due to a prior remote battery only lasting a month after it was changed. All in all, the service was outstanding.
The customer service was great however you as a customer, I had to engage the staff. It was my first time having any type of service at Davis Chevrolet and nobody advised me on where to sit while waiting or what I needed to do. I was completely lost and staff walked past me several times and never said anything. They brought my car back out and I sat there over 20 minutes with it sitting there. I finally asked a gentleman that was walking by could he check and he actually attempted to lie to me and tell me that my car was just finished and they were bringing it to me. I didn't bother to make him aware that I had been looking at my car for almost a half hour. Again the folks are nice but not very informing and well it was an oil change so no problems there.
My service person was amazing ! I have been to several dealerships and never received as good as service as I did here ! He keep me updated and always spoke to me with a smile ! We need more men like him working in the service department at dealerships !! I will be back if needed and I sure hope he’s assigned to me again . Thank you for treating me like a human and caring enough to get my car back on the road !